Customer Support

TAG offers its customers the following support services through several different paths.

TAG Knowledge Base

The TAG Knowledge Base provides an invaluable resource to those looking to get answers quickly.  There are some areas that are available to anyone looking to get more information about TAG's products.  There is a customers only area for those looking to get detailed information about the TAG Transaction Switch.

Email Support

Email support on the TAG Transaction Switch and the TAG Registry are always free.  Just send an email to support@tag-tools.com and within one business day you'll have an answer to any question.

Telephone Support

For those needing an immediate response or more detailed information about a particular problem, we offer telephone based support for $125 / incident.  To take advantage of this, send an email to support and request a support phone call.

Professional Services

TAG Business Tools also offers Professional Services for all of our products.  This includes integration with your back-end system, help with planning your implementation, or installation support on unsupported operating systems or configurations.  All engagements are done on a time and materials basis.  To receive a quote, contact the TAG Sales department